Please review our refund policy below for more details.
Eligibility for Refunds:
1. Manufacturer Defects:
• If you receive a product with a manufacturing defect, please contact us within 14 days of receiving your order. We will arrange for a return and provide a full refund or replacement.
2. Incorrect Orders:
• If you receive the wrong item or an incorrect order, please notify us immediately. We will correct the error at no additional cost to you, either by sending the correct item or issuing a full refund.
3. Damage During Shipping:
• If your item is damaged during shipping, please reach out to us within 7 days of delivery. We will work with you to resolve the issue, which may include a refund or replacement, depending on the extent of the damage.
Non-Refundable Situations:
1. Change of Mind:
• We do not offer refunds for items if you simply change your mind after purchase. We encourage you to carefully consider your order before completing the checkout process.
2. Pre-Order Cancellations:
• Pre-orders are non-refundable unless there is a significant delay or issue caused by us. We strive to keep you informed about the status of your pre-order and any potential delays.
3. General Wear and Tear:
• Refunds will not be issued for products that have been used and show signs of general wear and tear. Our products are made with care, and we expect them to be used responsibly.
Refund Process:
1. Contact Us:
• If you believe you are eligible for a refund based on the criteria above, please contact our customer service team at [contact information] with your order number and details of the issue.
2. Return Instructions:
• We will provide you with instructions on how to return the item if necessary. Please ensure the item is returned in its original packaging and condition.
3. Refund Approval:
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Contact Information:
Email - aidancasper7@gmail.com
• For any questions or concerns regarding our refund policy, please contact us at bloodyangelsclothing@gmail.com.